INDEPENDENT SERVICE PROVIDER: Pandaje Support is an independent tech support service provider for variety of third party software and hardware products. The Brand Names and Trademarks used in the website are for reference purpose only as they show no association of third parties with Pandaje Support.
WARRANTY COVERAGE: Most of the software and hardware products come with warranty offered by the manufacturers during the initial period of purchase. If your product is still under warranty period, then you are eligible to get free tech support or repair service from the original manufacturer. For all warrantied products, Pandaje Support recommends consumers to first contact the support service of original manufacture or service provider.
CUSTOMER TESTIMONIANLS: Testimonials and customer feedbacks displayed on pandajesupport.com and other related website have been posted by consumers on social media portals and sent through mails. These testimonials and feedbacks don’t assure that every customer will get the same type of service or treatment while using our services or products. Also it should be noted that these testimonials do not share the experience of purchasing the product or service and are not relevant for average consumers.
REMOTE ACCESS TO COMPUTER: Pandaje Support suggests that you should review the process of remote session offered by us (remote.pandajsupport.com). Kindly also go through the segment created for software support tools and remote session under the terms and condition page of this website.
SERVICE EXCLUSION: To understand which services or products are not covered in our subscription plan, you are requested to go through the “Exclusion of Services” on the “Terms and Conditions” page of Pandaje Support. Reading this page will also insure that you understand that not all the services are covered under any of our subscription plan.
THIRD-PARTY DIAGNOSTIC SOFTWARE: Based on the requirements, Pandaje Support can use third party software and diagnostic tools to detect and resolve the problem in the device of the customer. We use high class advance tools made by famous brands like MS and AVG etc. However some of these tools are available for free while others comes under the premium subscription plans that also influence your pay.
SOFTWARE OWNERSHIP: Currently we are not selling or using any software or web application that is owned by Pandaje Support for detecting and correcting the technical issues of various electronic devices.
CUSTOMER SATISFACTION: We use different online surveys to determine the satisfaction level of our customers by obtaining permission by them after completion of work session. It should be noted that some of the customers don’t fill the survey completely or properly which leads to inaccurate statistical data.
RENEWALS: Based on the policy followed by our company, contracts with Pandaje Support are not automatically renewed and each customer has to call us to renew their contracts.