(1)INFORMATION COLLECTION AND USE: Pandaje Support collects information for various purposes like personalization of a user, improvement in the quality of service and website, carrying out transactions with user’s approval and for sending online promotional mails.
(A) Personal Information: We can enquire such information that personally reveals your personal identity or allows us to contact you anytime. At the time of registration, users are required to share their contact information that includes First Name and Last Name, Mail Address, Post Code/Address, Personal identification etc. Pandaje Support will use this information to contact you regarding the product or services you have requested for. This information can also used for subscription plan renewal notifications, re-registration and market surveys to improve our service for end users.
(B) Payment Information: If any user registers to use the service stored by Pandaje Support, we do not collect any information on phone related to your credit card, instead the payment information is stored by the user only. Pandaje Support may take help of third party to process and verify billing process of credit cards. We may reveal or transfer this payment information to third party only to perform necessary transactions or complete further payment processing. The numbers of all the credit and debit cards are entered into secure (SSL) servers and these numbers cannot be accessed by Pandaje Support.
(C) Computer System Information: Our tech support team enquires computer system information and access it with the complete awareness of customers. We can also enquire for system user login and passwords, and other authorizations to access the system and software programs to find the technical problems or other related issues. The terms used for the computer system related information is discussed along these lines given below; every site user should read these instructions carefully before allowing an access for tech support.
i) Subscriber Computer: We may ask you to share your computer related information that may contains information like computer purchase date, kind of computer, model number or version of computer, computer ID number and other hardware or software and peripheral connected with it, physical condition of computer, registration data of system, configuration and installation of hardware devices, and system error tracing files etc. All this system related details are significant to give you a personalized technical support and in return these details support us to update our tech support service and enhance the list of products supported by us.
ii) Access: To offer you a tech support service online and solve your computer issues, we need to take control of your computer. Pandaje Support takes help of high technology tools that allows users to give control of their computers to our technicians on remote through the internet, so that our technicians can detect or resolve the issues. Our tech support technicians are not permitted to use the online remote access application until and unless they have proper training to use it, and user also have given permission to use it. Tech support team will not use remote access tools to gather any type of sensitive or confidential information stored on the system or computer network of the user, or intentionally destroy information on customer computer system network, or cause any problem for the user in the future.
iv)Live Help Session Records: Pandaje Support have the right to monitor online and offline remote sessions between our tech support team members and users to check the quality of service delivered to the customers by our technicians. Moreover, we may also record online and offline sessions conducted on the website for user reference and to support in resolving various disagreements and/or other possible complaints. The records of such sessions will be also used to improve our service, construct a knowledge base support, and/or organize internal market research. Any record data of session will not be connected with personally recognizable data about any individual user or customer.
v)Cookies: We enable cookies to improve the browsing experience better for the end users. However, site users may refuse, but that might hinder you completing a particular transaction.
vi)Log Files: We may track your IP to monitor user behavior and the site, analyze movements and collect the records for future references.
vii)Sharing: We may share or forward your information with third parties like our suppliers and affiliates which may include your personal identification and other confidential details. However without your written permission or legal approval we will not share your personal details with any unidentified third party members.
viii)Online Policy for Children: As per children’s online privacy protection act, we do not provide our services to minors below 13. We refrain from keeping any information of children to use for our site or for other purpose that is related with our site or services offered by it.
2) SECURITY: We use innovative and latest tools to store and save data. We hereby assure that we do not store any credit card detail or password with us.
3) SUPPLEMENTATION OF INFORMATION: With the intention of acquiring accurate information about the customer, we may collect information about you from various other sources.
i)) Special Offers: We may use your personal information to inform you about our special offers, special plans, promotional offers and discounts deals.
iii) Correction/Updating Personal Information: If you have any objection or if you want to resign from the services or you want to omit your personal information or other details from our database, you can mail us on email@example.com, the requested changes will be done within 48 business hours.
iv) Notification of Changes: We have the right to modify or do any changes in the policy statement. Any kind of changes will be updated on the website hence you hereby requested to keep checking the policy statement regularly in case you don’t receive the notification of the same timely.
d) Opt-out Provision: We never share personal information of consumers with any other third-party, however if consumers don’t want us to share such information to any third party, then they can send request firstname.lastname@example.org to prevent the use of your information, rather than be shared for the main purpose.