The following are the terms and conditions to use Pandaje Support’s services (which you can get on the Pandaje Supports's website or websites owned by it.) Pandaje Support does not have any hidden terms and conditions. Pandaje Support gives a legal contract to you with all the terms and conditions mentioned in it. You are requested to read the below mentioned terms and conditions before clicking on the accept or agree button to accept the contract: these terms contain all the requirements which are needed to be in relation with Pandaje Support or subsequently avail the services offered by Pandaje Support's website and Pandaje Support's computer support service.
Please read the following carefully as it contains important information like fees, contract period, limitations of liability, privacy, our rights to change conditions and settlement of conflicts by agreement in lieu of court. If you choose to accept the agreement with these terms then it will imply to all the services offered by us.
Your acceptance of these terms & conditions will also imply to Pandaje Support's website. If you do not agree to the terms & conditions, Pandaje Support will not be liable to provide services to you. Click the cancel button below if you do not want to continue with the services.
IMPORTANT NOTICE - limited reclamation period and refund rights: the right to ask for a refund - per incident- plan will expire within thirty 30 calendar days (reclamation period) starting from the date of purchase. At any point in time if you feel that Pandaje Support has not provided you satisfactory services, you can ask for a refund for the same. However, that refund will not include the shipping charges, handling charges and any other applicable taxes, except for in certain states and countries where shipping, handling and taxes are refundable.
If you unsubscribe from your existing services with Pandaje Support ,you can ask for a refund, but that refund will also not include the shipping, handling charges and any other applicable taxes, except for in certain states and countries where shipping, handling and taxes are refundable.
You may choose to opt out from any paid subscription service provided by 'PANDAJE SUPPORT' and request for a refund for the paid amount only if no support service are provided to you by 'PANDAJE SUPPORT' and the refund request has been initiated within 5 days from subscription date. (Refundable Amount would not include shipping and handling or any other taxes except in specific countries or states where shipping/handling and taxes are refundable)
Note: This clause may not be applicable for those who belong to some specific states and jurisdictions where the limitation of refund rights is not allowed. Any other valid refund right will not be affected by this clause. By using this service or subscribing to 'PANDAJE SUPPORT' services, you are considered to have accepted and agreed to be bound by these terms.
1. SERVICES 1.1 Service Overview
(1) Introduction: Services may include Per-Incident-Services that are available on a single incident basis, and Subscription-Based-Services, which are honored to have more than one service over a period of time. PANDAJE SUPPORT shall provide the Services as per the Terms and Conditions followed by it that is applicable to all the site users.
PANDAJE SUPPORT’s service representative, as its care, will attempt to provide the services over the telephone, through a live chat session on your personal computer, remotely over the internet, or by email. PANDAJE SUPPORT continuously tries to improve the usability and performance of its products and services. In order to optimize the services, and solely to the extent permitted by applicable law, PANDAJE SUPPORT may, modify the features or descriptions of the services from time to time; but this will not affect the quality of any specific service which PANDAJE SUPPORT has already expressly agreed to provide you.
(2) Support Software Tool and Remote Access
During the Servicing session, PANDAJE SUPPORT service representatives may ask you to perform some steps on your personal computer like:
1. You may ask to install some support software by downloading that from any other site.
2. You may ask to use the remote assisting tool to access and control of your personal computer remotely by PANDAJE SUPPORT service representatives.
3. You may ask to collect your system data and modify computer settings in order to diagnose or repair a problem of your personal computer.
4. You may ask to use certain third party support software on your personal computer, which will be removed after the completion of the remote session service.
The support software (including any third party support software) and remote assisting tool which will be used by PANDAJE SUPPORT service representatives to fix your personal computer are owned by PANDAJE SUPPORT and may be collectively referred to as the “Support Software Tool” in the Terms and Conditions. The Support Software Tool will be used to analyze, diagnose, fix more difficult issues and/or provide system optimization functions.
By accepting to take our support, you agree to allow PANDAJE SUPPORT service representatives to use whatever Support Software Tools are required to repair your personal computer, including remote access.
Points to understand and remember
1. If remote access is used on your computer system there will be no other support software tool remaining after the remote session.
2. You have the ability or facility to disconnect the remote access anytime during the remote access session.
3. At the end of the remote access session there may be a text or an xml or a flash file placed on your computer that will explain the work that was done on your computer and/or provide information for contacting PANDAJE SUPPORT for further assistance in future.
If such a file is installed on your computer, you have the option to either save the file or to delete it from your system.
(3) Description of Services
(i) PANDAJE SUPPORT provides you the following Services which are applicable and subject to the following Terms and Conditions:
PANDAJE SUPPORT’s service representative diagnoses PC to determine if it is infected by spyware or virus, and removes the spyware or virus found in your personal computer.
1. PANDAJE SUPPORT’s service representative will help customers to improve PC performance or tune up.
2. PANDAJE SUPPORT’s service representative will help customers to install, set up antivirus software applications, and PC optimization tools.
3. PANDAJE SUPPORT’s service representative will analyze the results of the diagnosis and suggest best service offerings to solve any issues which found in your personal computer.
4. PANDAJE SUPPORT’s service representative will help customers to install, set up antivirus software applications, and PC optimization tools.
Additionally the representative will enhance the key operating system settings to improve PC performance. PANDAJE SUPPORT’s service representative will help customers to diagnose PC, network, connected peripheral and all other device related issues.
(ii) Some PCs may not be able to receive the services even if initial testing showed that your connection was qualified or your PC environment was suitable. To receive the services like downloading anything from the internet or to provide remote access to PANDAJE SUPPORT’s service representatives it requires a high speed internet.
2. YOUR RESPONSIBILITIES 2.1 Basic Responsibilities
(ii) PANDAJE SUPPORT reserves the right to terminate your subscription service, with or without any notice, if PANDAJE SUPPORT determines, that if your subscription service is being used either any of the following act-
You agree that you are a legal licensed customer of the software which you are using on your PC and your use of the services and the internet is solely at your own risk.
By accepting to receive the services, you must contact PANDAJE SUPPORT that-
1. You are fully authorized to your hardware and software that are the basis of the issue, and
2. You have taken a backup of your personal data onto separate media of any other software or data backup hardware device that may be crash during the support services.
All information that you provide to PANDAJE SUPPORT must be accurate, including your name, phone number and address, and if applicable, any credit or charge card numbers, expiration dates or any other information provided by you to PANDAJE SUPPORT. You further represent that you authorize PANDAJE SUPPORT to bill against the credit card that you provide to PANDAJE SUPPORT, for any charges to which you permission.
2.2 Liability Release
To the extent permitted by applicable law, PANDAJE SUPPORT will have no obligation for loss or recovery of data, programs, or loss of use of systems(s) or networks arising out of the services or any act, including negligence, by PANDAJE SUPPORT and/or its representatives. If PANDAJE SUPPORT works with you on any password or other access control oriented problems, PANDAJE SUPPORT strongly recommends you that reset such passwords(s) instantly following the completion of the services.
The Subscription-Based-Services can be transferred only for once during the subscription period from one computer to another, which will be provided only when that computer is yours. You may not use the services in connection with a service bureau or any other distributing or sharing arrangement, on behalf of any third parties or with respect to any hardware or software not owned by you.
2.4 Data Backup
PANDAJE SUPPORT does not provide any support for data backup or restoration services. You are the only one who will be responsible for maintaining and backing up all information, data or other materials (collectively called "customer data") and software stored on your computer and storage media before ordering the services.
You acknowledge and agree that PANDAJE SUPPORT or its referral partners will not take any responsibility under any circumstance at any time for any loss or corruption of customer data, software or hardware that may arise out of the services. PANDAJE SUPPORT does not provide support for any backup copies or support installation of unlicensed software to customers. Please ensure that you have a licensed copy of all essential software.
3.1: One time solution
The customer can avail the incidental services. The “incidental” means one-time render of the services to fix the issue of computer as per stated prior to the start of the steps to repair. The number of problems is not restricted, and also is benefited with the follow-up consultations on the request. The follow-on consultations are limited for 7 days from first day of service, available to the services provided at the first service.
POLICIES FOR REFUND
In some special cases, being at a remote we might get restricted to serve, accordingly you are not liable to pay for the service given with resources being used by the PANDAJE SUPPORT’s representatives. If served already before, you find some woes in the same case as already mentioned at the time of first service, but your recall for the resolution is not fulfilled, you can freely file a request for the refund of the payment as per the procedure. However, recall should be before the 7th day of the first service. Else of the mentioned above, there is no any warranty to this category of service.
3.2 Subscription Services
We are glad as you relied on our services and are ready to let us assist you better with the time. The payment plans and provisions of services may differ with the product and duration subscribed.
3.3 Services that are not entertained
During all the support provided may it the first time or follow-on, the services provided will not include the following:
1. Any product or service not mentioned at the time to start the solution for the first time, or in the subscription plan as per the case may be.
2. Support beyond the already subscribed period mentioned in contract.
3. Any external platform or software’s which have no genuine link with the support products mentioned in the contract.
5. Misconduct of the steps guided by the technician.
#Manufacturer includes the domain of all the accessories which was connected with the computer system at any time.
3.4 Mode of payment
The charge of the services may be mentioned while the telephonic conversation or guided to the website. The payment will be processed only after the consent of the customer. As the mode of payment is restricted to “online” which requires the use of credit card, the needed information are to be provided by the customer with correct layout.
All the payment is to be done before start of the support unless ratified by the PANDAJE SUPPORT. In case the full payment is not done, the customer shall be liable to pay 1.5% or any higher legal charge on the amount due. If the payment is due, the PANDAJE SUPPORT is not liable to render the services and if prolonged by the mentioned duration may face the dismissal of contract.
While providing the credit card information, you allow the PANDAJE SUPPORT to serve the payment procedure. At the time you authorize the credit card issuer to release the mentioned amount without any enquiry of signed receipt. In case of a debit card, the charges labeled will be applied on the same debit card till a genuine credit card detail is provided. Else for the case of electronic fund transfer, the account details will be subjected for the transmission of the charge. In all the cases the terms and conditions of the issuing bank and credit card issuer as per the case may be, will be served at the fullest.
3.6 Renewal Policy
We are always here to serve you with your satisfaction. Giving extension to the services available is now easier. If the details provided at the time of first contract remains same, the term of the support renews automatically for the same period declared in the last existing contract. If in case you are willing to alter the terms of contract while renewing or cancel the renewal, you are required to contact the PANDAJE SUPPORT by yourself.
3.7 Fair Usage of Policies and Termination
Although there is no any fixation on the follow-on support during the subscribed period, the services available are under the guidelines of “fair use policy” enlisted by the PANDAJE SUPPORT, which is considered to be tampered if:
1. Contract is fraudulent.
2. Computer system is not the same registered in contract.
3. Contract is fraudulent.
This shall bring a temporary suspension or even permanent termination of the subscription provided, which will be decided under the sole right of the PANDAJE SUPPORT.
4. PRIVACY: Data Protection
1. Number of files scanned, threats found, files fixed by the support tool.
2. Whether a firewall is active.
3. Whether any antivirus is active and updated.
4. System information related to the operating system, memory and disc space, proxy configuration.
5. Security status and security threat available.
6. Installed programs and active processes information; and
7. Application log file information and registry data.
The information transferred to the PANDAJE SUPPORT in the United States or other countries that may have less protective data protection laws than the region in which you are situated (including the European Union), but PANDAJE SUPPORT possesses the adequate security so that the collected information, if transferred, receives a sufficient level of protection.
5. UNLAWFUL AND NON-COMMERCIAL USE LIMITATION 5.1. Personal and Non-Commercial Use Limitation
The tools provided to your computer system are registered and licensed for the personal and any commercial use, modification, copying, distribution, transfer, performing, reproduce, license, create derivative works from the tool are done at the PANDAJE SUPPORT level.
5.2 Unlawful Use
5.3 General Usage of Restrictions
Any unidentified usage of the websites, materials or software’s not allowed by the PANDAJE SUPPORT is prohibited. Reverse engineering and DE compilation of the software is strictly prohibited.
6 OTHER IMPORTANT INFORMATIONS 6.1 Disclaimer of Warranty
The PANDAJE SUPPORT disclaims the warranty as per the applicable law, for merchantability, fitness for purpose or non-infringement. To the extent of law applicable:
1. Hold no responsibility for the functioning of the tools provided.
2. No warranty to fulfill your requirement of uninterrupted service.
6.2 Limitation of Liability
According to some provinces of member countries, which do not allow us for the limitation or exclusion of liability for incidental or consequential degradation which may relieve you from the liability to the maximum extent permitted by applicable law and regard less of whether any remedy set forth herein fails of its essential purpose, in no event will PANDAJE SUPPORT be accountable to you for any special , consequential, indirect or similar damages, including any lost profits or lost data arising out of the provision of services even if PANDAJE SUPPORT has been advised of the possibility of such damages.
6.3 Limitation of Actions
Any claim of service over the support provided should be called within three months; else it shall be waived and banded.
While in the contract with the PANDAJE SUPPORT irrespective of the subscription, entitles the PANDAJE SUPPORT, its subsidiaries, officers, directors, agents and all the third party websites to remain free from any claim, or obligations or losses, resulted from your part of violation of the norms of the contract. You are expected to be supportive to keep the norms and terms in healthy manner and inform the PANDAJE SUPPORT as soon as possible in case you find any event of unauthorized use of the product or the services.
6.5 Proprietary Rights
The PANDAJE SUPPORT retains the sole proprietary rights of the PANDAJE SUPPORT websites, the support tools and in all names, trademarks and associated services. You are expected to retain the dignity of the rights of the PANDAJE SUPPORT by avoiding in any involvement directly or indirectly tempering the Proprietary rights of the PANDAJE SUPPORT.
6.6 Force Majeure
The PANDAJE SUPPORT stands inert for the failure or halts of the subscription due to unprecedented events including natural calamities, national insurgency, or severe infection by any unknown virus causing physical damage to you or any third party added with the delay of service because of no any prior information regarding the liabilities.
6.7 Export Regulation
The PANDAJE SUPPORT strictly complies with the export norms of US Export of Administrative Regulations, and any country which is interfaced in export and import laws. You are expected to comply with the relevant laws and don’t find and means to include the export of services harming the law. The PANDAJE SUPPORT is also not in trade with regions like Syria, North-Korea, Sudan, Iran, and Cuba considering the export norms differences and hence restricts the re-export of the products and services of the PANDAJE SUPPORT.
In case an issue is not covered by the terms of the service, or the terms holds invalid, the portion shall be applied at the fullest, and all other provisions shall remain in full force and effect.
The PANDAJE SUPPORT’s reserves the sole right to amend the terms and condition, and PANDAJE SUPPORT portal at any time by either a) publishing the amended policies on website ,or b) by sending the prescribed email regarding the amendment and its explanation to the Terms & Condition.
7. Third Party Products and Services
While serving you at the fullest, it may require taking the help of a “third party tool” which has to register from the license provider of the same tool. And you are expected to follow the terms of the party offering third party tool. The PANDAJE SUPPORT stands on the supporting side to help you to use the tool for enhancement of the services. However at the same time PANDAJE SUPPORT remains protected against any issue incurred due to inappropriate license or attributes of the third party software. If the third party tool follows to interfere in the functioning of tools and services by the PANDAJE SUPPORT, you will be notified for the modification in the subscription provided by you. Any violation of term of our contract can cause the contract to get void.
The Terms will be governed by the laws of the State of California, USA. The terms are completely under agreement between you and PANDAJE SUPPORT related to service. And the provisions:
1. Replace all prior oral or written proposals; and
2. Prevail over any conflict of any quote, order, acknowledgement between the parties.